How to Order
Select an item
from a product page. Indicate the size, color and quantity you desire, then click "Add to Cart". Our shopping cart will guide you through the remainder of the order process. In step two, you have the choice to
shop as our guest and are not required to register with our site if you choose. Alternatively, you may register to be a PackingLight.com account and be eligible for periodic blog updates, semi-annual clearance sale notification and
easy access to your account and shopping cart information. In steps three and four you will be asked to provide confidential shipping and billing information. Step five enables you to finalize your purchase from
PackingLight.com. In a short while you will receive e-mail confirmation of your order.
Please note that we will obtain immediate authorization from your card issuer to reserve funds for your purchase. However, your card will
not be charged until your order has shipped.
Our shopping cart uses a secure
server. Our secure server shopping cart encrypts your order information, ensuring that Internet transactions stay private and protected. The safety and security of your order is our number-one concern. As proof of our
committment to protecting your information PackingLight.com has voluntarially submitted ourselves to the scrutiny of some of the internet's leading watch dogs. For example, we are registered with Thawte, the Internet's most respected
authority on e-commerce security. Please take note that we proudly display the Thawte Secure Site Seal to assure customers that our web site is authentic and that all transactions are secured by SSL encryption.
independent review company called Security Metrics tests us quarterly and can assure that packinglight.net and .com has met the security requirements for SecurityMetrics® Site Certification by submitting to and passing scheduled
vulnerability scans. We are also proud to annouce that our shopping cart partner for over five years, UniteU Technologies, has recently been granted level 1 Payment Card Industry (PCI) Data Security Standards (DSS) certification,
making it one of only a handful of hosted ecommerce solution providers to achieve such distinguished status.
Continuing our high standards of customer service and care, PackingLight.com is an accredited business in good standing with
the Better Business Bureau. Customers can link to them via the BBB logo in our footer confirming our site as a reputable member.
Ways to Shop Online:
1) Browse by clicking on product categories, i.e.: Raingear, Security Products, Travel Appliances, Luggage, Luggage Departments, Luggage Brands, Travel Clothing, etc.
2) Search for the type of product you want by entering key words or key phrases in the search box located on the left hand navigation bar. For example, "organizers", "backpacks", or brand names such as
"Eagle Creek" or "Voltage Valet".
We currently accept VISA, MasterCard, American Express and Discover.
We also accept PayPal, Google Checkout, and International Checkout.
If you wish you may register with PayPal or Google Checkout and never again have to reveal your credit card
information to every internet retailer or service. Your credit card number and information stays private within the PayPal and Google Checkout systems. Use either of these services for all you internet shopping as so many others
For our international customers we can now service you securely and efficiently with our new partner, International Checkout. Simply use their checkout button/logo on our shopping cart and PackingLight.com and
International Checkout will process your order. As with Google Checkout and PayPal, you will checkout within their shopping carts and yet, be ordering from us at PackingLight.com.
If you prefer not to send your credit card
number over the Internet, please call (800) 349-0525 between the hours of 9:00 a.m. and 5:30 p.m. Pacific Time during weekdays and on Saturday too. Our phone number appears at the top of every page on our web site and in our bottom
footer. If you call outside our business hours please leave a message and we'll return your call promptly during regular business hours.
PLEASE NOTE: Due to circumstances beyond our control we cannot ship to P.O. Boxes.
Although we do our best to communicate our inventory availability during your
shopping experience, there may be some instances when an order is being processed, we may need to adjust the status of your order. In some cases, we may need to cancel items from your order if they are discontinued or the items are
not available from our manufacturers for a prolonged period. Please note PackingLight.com ships 98% of the items ordered from our site within 24 to 48 hours during the normal business week.
Full 30-Day Money-Back Guarantee
All products come with our 30-day money-back guarantee. If you're not completely satisfied,
simply return your order within 30 days in the original condition for a full refund of your purchase price, minus shipping and handling. All materials that were shipped with your order must be included at the time of the return.
All original packaging must be intact and merchandise capable of resale. Returns with missing items will be refused. Please insure returning products sent back to PackingLight.com. Merchandise returned beyond the
30-day window may be returned to you.
"Store Credit" Now Available
We have just added a feature
to allow customers to follow our return guidelines and have the option to receive credit towards future purchases off of our web site. Simply state your wish to apply the credit you receive from your valid return on the copy of your
receipt you send back to us. We will be happy to apply credit to your account on our site. Shop at PackingLight.com anytime in the future and utilize your credit on our shopping cart. You will find an easy to spot choice
for applying your "store credit" during the cart process.
PackingLight.com will contact you with the credit you have available shortly after receiving your returning products. We will only issue credit to those who request this
service, otherwise we will give your money back by default.
For more information, please see our Return Policy page.
Hours: 9 AM to 6 PM PST Mon - Fri
9 AM to 5 PM