Our Return Policy
Full 30-Day Money-Back Guarantee
All products come with our 30-day money-back guarantee. If you're not completely satisfied, simply return your order within 30 days in the original condition for a full refund of your purchase price, minus shipping and handling.
All components of a product or a product's original packaging must be intact and all merchandise must be in condition for resale. Returns with missing items will be refused. We recommend all returns should be insured when shipped for the protection of our customers. Merchandise returned beyond the 30-day window may be returned to you without refund. If you happen to be traveling for an extended period please contact us for exceptions.
Please include your name, order number and a copy of the original receipt or packing slip in the returning package.
"Store Credit" Now Available - We have just added a feature to allow customers to follow our return guidelines and have the option to receive credit towards future purchases off of our web site. Simply state your wish to apply the credit you receive from your valid return on the copy of your receipt you send back to us. We will be happy to apply credit to your account on our site. Shop at PackingLight.com anytime in the future and utilize your credit on our shopping cart. You will find an easy to spot choice for applying your "store credit" during the cart process.
PackingLight.com will contact you with the credit you have available shortly after receiving your returning products. We will only issue credit to those who request this service, otherwise we will give your money back by default.
Please ship all returns to:
Holloway Travel Outfitters &
1150 Fulton Avenue, Suite A
Sacramento, CA 95825
Phone: (800) 349-0525
Monday - Saturday, 9 AM to 5 PM, Pacific Time